3T Consults and CoachingSupport
Licensed customers get help by e-mail and phone. Licenses, orders, usage and installer downloads are in the customer portal.
Before you contact us
- Every page in PATK has a guided tour and a guide (the ? and Tour buttons). Most setup questions are answered there.
- Admin → License shows your license, its modules, the last check-in and whether a newer version is covered.
- Logs for listeners, queues and jobs are on each module's dashboard and under Logs.
What to include
- Your facility name and the PATK version you run.
- What you expected, what happened, and when (date, time and time zone).
- The study accession, message control ID or job name, if one is involved.
- Screenshots or log extracts. Never send patient information, images or reports by e-mail. Use the accession or an internal ID instead.
Downloads and updates
Installers for the versions your license covers are on the portal's Downloads page. Release notes come with each version. If you need an older version for a staged upgrade, ask support.
Licensing never stops clinical data
If a license expires or the license server cannot be reached, clinical listeners keep running on a grace period while you sort it out. Contact support@3tconsults.com straight away.